Help & Support
LicencePass helps you learn the rules and signs and practise for the driving licence theory test in Saudi Arabia, the UAE and Pakistan. We're here if anything goes wrong.
Email support
Write to us in English, Arabic or Urdu. We usually reply within 2 working days.
pakmuco.apps@gmail.comTo help us help you, include your phone model, app version (Settings → About), market (Saudi Arabia, UAE or Pakistan), and a screenshot if possible.
1Report a wrong answer or outdated rule
Traffic rules and fines change, and we want every answer to be right. If a question, explanation, fine or sign looks wrong:
- Open the question and tap Report an error (the flag icon), choose a reason and optionally add a note; or
- Email us with the question text (or a screenshot) and, if you can, a link to the official source that shows the correct rule.
Corrections reach everyone in the next content update. You'll see "Content update available" on the Home screen.
2Frequently asked questions
Is LicencePass an official app?
No. LicencePass is an independent study app and is not affiliated with Muroor, UAE traffic authorities such as the RTA, NHMP or any driving school. Our mock exams are modelled on each authority's published format (number of questions, time and pass mark), but the real test may differ. Always check your authority's official guidance.
Does it work offline?
Yes. Lessons, road signs, practice, the mistake bank and mock exams all work without internet. You only need a connection to download the full question bank, get content updates, and (optionally) back up your progress.
How do I get the full question bank?
The app comes with a starter set of questions. When you're online, a card on the Home screen offers "Get the full question bank". Tap Download (about 1–3 MB); after that everything works offline. If the download fails, check your connection and tap Retry.
Which tests does LicencePass cover?
Saudi Arabia (Muroor and Dallah formats), the UAE (RTA and other emirates) and Pakistan (NHMP / provincial licensing formats). You can switch market any time from the Home screen, and your progress is kept separately for each market.
Do I need an account?
No. Everything works without signing in, and your progress is saved on your phone. Signing in with Apple or Google is optional and only backs up your progress so you can continue on another device.
How do I move my progress to a new phone?
On your old phone, sign in with Apple or Google (on the Progress tab or in Settings) so your progress is backed up. On the new phone, install LicencePass and sign in with the same account. If you never signed in, your progress lives only on the old phone and cannot be transferred.
Why is my readiness score low even though I practise a lot?
Readiness looks at how accurate you are in each topic, weighted by how often that topic appears in the real test. A few weak topics can pull it down. Open the Progress tab to see your weak areas, then use the Smart Test, which focuses on them. Readiness is a guide, not a guarantee of passing.
How do purchases and "Restore Purchases" work?
LicencePass is currently free. If optional one-time unlocks are offered, they are charged by the App Store or Google Play. On a new device, tap Restore Purchases on the purchase screen while signed in to the same Apple ID or Google account, or sign in to your LicencePass account. For refunds, use Apple's Report a Problem or Google Play's refund page; we can't issue store refunds ourselves.
How do I turn off reminders or notifications?
In the app go to Settings → Reminders, or turn off notifications for LicencePass in your phone's settings.
Can I use the app in Arabic or Urdu?
The app is in English at launch. Arabic and Urdu are planned, and the app is built so they can be added in an update.
3Delete your account & data
This section explains how to delete your LicencePass account (developer: MUCO Apps) and the data linked to it.
Option A: in the app
- Open LicencePass and go to
Settings → Account. - Tap Delete account and confirm.
Your account is deleted straight away and you're signed out.
Option B: without the app
Send an email from the address linked to your account. If you used "Hide My Email" with Apple, send it from your Apple ID email and tell us it's a Sign in with Apple account.
Request account deletionWe'll confirm by email and complete the deletion within 30 days.
What is deleted
- Your LicencePass account and sign-in link (Apple or Google identifier and email);
- Synced study progress, mock-exam history, bookmarks and profile preferences;
- Push-notification tokens.
What is kept, and for how long
- Purchase records, if any, are kept as required by tax and accounting law (typically up to 7 years). Your purchases stay with your Apple or Google account.
- Question reports you sent are unlinked from your account and kept for up to 24 months to correct content.
- Backup copies are removed automatically within 30 days.
Never signed in? Then your progress exists only on your phone. Uninstalling LicencePass deletes it (on Android you can also use Settings → Apps → LicencePass → Storage → Clear data). To delete only some data, you can reset your progress in the app instead of deleting your account.
More detail is in our Privacy Policy.